Using the Live Memorial Services System


Walkthrough Video

Our goal is to provide high-quality streaming services and an easy-to-use system, leaving you free to focus on the other aspects of arranging the service.

Each page in the Admin section is designed to allow you to quickly find, add, or edit information about your scheduled services.

The video, and instructions below, should guide you through the process, however please do not hesitate to Contact Us with any questions, or to request additional training materials.


Live Streams

Live streams are the core component of this service.

For streams sent via our mobile LMS App, you can start and stop the stream any time you wish. You can even stream multiple 'sessions' to a single Service (a funeral service and then a burial, for example).

For streams sent from an installed Camera, scheduling a Live stream controls your camera - the camera is not active, streaming or recording anything outside of the times you have set for your live stream. By default, the live stream will activate 15 minutes prior to the start time, the recording will activate 1 minute prior to the start time, and the stream will run until 90 minutes after the start time.

Example, assuming a 1PM start time for your service:

12:45 - Live stream activates
12:59 - Recording Begins
02:30 - Live Stream Ends
02:31 - The viewing page switches from Live Stream, to Recorded Service

You have full control over the default times, should you wish to change them. You can do this when you schedule a service, or you can Edit an already created service.

Recordings

Every Live stream is recorded on our secure servers. By default, this recording will be available on the viewing page immediately following the Live stream.

In the event that you do not want this to be available, you can turn the recording on and off at any time. You can change this setting when you schedule a service, or you can Edit an already created service.

Record Only

If the family wants a recording of the service but does not need a Live Stream, you can select Record Only when you schedule the service:

Scheduling a recording controls your camera - the camera is not active or recording anything outside of the times you have set for your recording. By default, the recording will activate 1 minute prior to the start time and will run until 90 minutes after the start time.

Example, assuming a 1PM start time for your service:

12:59 - Recording Begins
02:30 - Recording Ends
02:31 - The viewing page activates the Recorded Service for viewing

You have full control over the default times, should you wish to change them. You can do this when you schedule a service, or you can Edit an already created service.

Viewing Pages

Each service uses it's own, unique viewing page, which is instantly created when you schedule a new Live stream.

This viewing page includes personalized information such the name, picture, and text. In addition to the video player, a live Chat system is included to allow family or friends to share memories or pictures.

This viewing page is used for both the Live stream and the recorded services. The page never expires, and the chat remains on the page indefinitely.

Viewers access this page through the unique URL you provide to them, which you can get from the Services List in your Admin page. These pages are only listed publicly on the day of the service, in order to ensure that viewers are able to find the service when they need it.

Tribute Videos

As many services now include a video presentation, or slide show, we offer the ability to upload these Tribute Videos to our system. Once uploaded, viewers can watch these videos in full screen, high-definition, during, or after, the service.

You have the option to 'attach' additional videos, photos or PDF documents to the Service.

All uploaded videos are also available on their own viewing page via a unique URL, which you can find on the "Attachments" page of the Admin section.

To schedule Live Streams, manage recordings, or upload Tribute Videos, you will need to log in to our Admin section.

Navigate to www.livememorialservices.com, and click the "Login" link, in the upper right-hand corner.

Your username is the email address assigned to your location, either your own or your managers.

You will have been supplied with a password, via email, when you registered for our service. If you do not remember your password, check your email box, or contact us: support@livememorialservices.com or toll-free 844 636 6745.

After you log in, you'll see your list of scheduled services. Use the "Add a Service" button to get started.

The Index page is the first page you'll see when you log in to the site.

Here you will be able to view your scheduled Services and Create a new Service. Use the green '+Add a Service' button to schedule a new Service.

By default the Index will show you all of your scheduled Services in descending order by Date. You can use the 'Find by name' search box to search the list for a specific service, or sort the list by either Name or Date.

The Title of the service will be displayed next to the name, to help differentiate when there are multiple Services for a particular individual.

The Date and Time shown are adjusted to your current Time Zone.

You'll notice a number in parentheses next to the Name. This is the Viewer Count for the Service. Some families are interested in this information, so you can easily find it here. Note that the Viewer Count is based on page views, so there may be a few views before the Service actually starts, when people check the page.

Actions

Use the 'Actions...' drop down menu to control your services. The following options are available:

Edit - Change the Service details or times
Delete - Delete the Service from our system. Note that this cannot be undone.
Attach Service - Connect a second service to this Service
Finalize App Stream - For App streams only. This will Finalize a Service, in the event that it is not Finalized in the app. Finalizing a Service means all the recordings will be shown in the Viewing Page.
Recovery Upload - Upload a replacement video for this Service. The video will be processed overnight and replace the current video.
Stream Control Log - Shows the Stream Control commands for the Service, useful for troubleshooting issues with start times.
Download - Download the recording for this Service. If multiple recordings exist, you will see a Download link for each part

If the Service is a Camera stream, you will see controls to 'Stop' or '+30 Min' to the right of the Actions dropdown. These can be used to extend the time of the Service if it is running long, or to Stop it immediately if there is a problem.

Note: You will not see these controls for Services in the past, as they are not applicable.

Attachments

If a Service has attached Services, Videos, PDFs, or Photos, you will see a + button next to the listing. Use this button to expand the listing and view the Attachments.

Here you can view, edit or delete attached Services. The Actions dropdown has the same options as the main listing:

Edit - Change the Service details or times Delete - Delete the Service from our system. Note that this cannot be undone.
Attach Service - Connect a second service to this Service
Finalize App Stream - For App streams only. This will Finalize a Service, in the event that it is not Finalized in the app. Finalizing a Service means all the recordings will be shown in the Viewing Page.
Recovery Upload - Upload a replacement video for this Service. The video will be processed overnight and replace the current video.
Stream Control Log - Shows the Stream Control commands for the Service, useful for troubleshooting issues with start times.
Download - Download the recording for this Service. If multiple recordings exist, you will see a Download link for each part

Attached Videos, Photos and PDFs all have the same control options:

Edit - Change the details
Delete - Remove it completely from our system. Note that this cannot be undone.
Detach - Keep the file in our system, but remove it from the Service.

You can click on the item to view it.

Note: If you do not yet have the LMS app, search for 'Live Memorial Services' on the App Store, or use this link:
https://apps.apple.com/us/app/live-memorial-services/id1534831727

Logging in:

When you open the app, you will be asked for a username and token. The username is the same one you use to log in to the LMS website. The token can be found from the website 'Settings' page located under 'Account Tools' in the menu.

Main Menu:

The main screen displays a list of your upcoming scheduled services, in descending order. You can scroll to find the service you wish to broadcast, or use the 'Filter Events' field to search by name.

If you wish to test your app using the 'App Monitor' page on the website you can use the 'test Camera' button at the bottom. This will open up a broadcasting window that is not connected to any funeral service.

Use the red circle button to start your stream, then use the red square to stop your stream. Use the 'Exit' button to return to the menu.

Use the 'Start Streaming' button for the service you wish to stream to open the broadcasting screen for that service.

Use the red circle button to start the stream. This will send a signal to our system to begin recording. Note that it can take up to a minute to begin recording so don't wait until the very last second.

The app will display streaming statistics in the bottom left-hand corner. The first number (2.1Mbps in the image) will tell you what your 'data rate' is. The second number is total data transferred. When starting out this is very helpful to ensure that your connection is stable - if the first number fluctuates a lot you likely need to reduce your bitrate setting. We can do a test over the phone to help determine the optimal setting, or you can experiment on your own.

Use the red square button to stop the stream. You will be prompted to confirm that you wish to stop. Saying 'No' will return to the broadcast with no action taken by our system. Saying yes will stop the broadcast and stop the recording.

If you confirm that you wish to stop streaming, you will be asked if this is the last stream for this service. Services may have multiple sessions, for example a viewing, a funeral and a graveside service. If you are streaming the last session (for example the graveside service in the above example), you would say yes. Saying yes will update our system, finalize the service, and begin to display all recordings on the viewing page. Prior to 'finalizing' the service recordings are not viewable.

If you forget to finalize the service in the app, you can do so from the website Index page.

You can easily schedule a Live stream by clicking the "Add a Service" button, in the top right of the Service List (this is the first page you see after logging in).

Before you begin, be sure to have:

1. The name of the deceased 2. A Photo 3. The date and time of the service 4. The obituary

The scheduling page is meant to be clear and easy-to-use. The information you provide here will be used to create the unique viewing page for this service.

Adding a Service

Start by browsing your computer for the photo you wish to use, and enter the name you want displayed on the viewing page. If you do not choose to uplodd a photo, the default photo will be used.

You can choose if the 'Type of Service' will be 'Live' or 'Record Only'. If you choose 'Live' the service will be still be recorded and displayed following the Live stream.

Source

Select 'App' from the 'Source' buttons.

Note that you must the newest version of the LMS App for App streams, otherwise select 'RTMP Device' as the source.

When you schedule an App stream, the Start and Stop times will be handled by the LMS App.

The Date and Time still need to be entered as this will be displayed on the Viewing Page, and controls the 'viewing window' where Live streams can be shown in the video player.

Details

We've populated the Short Description with a brief message, you can change this if you wish.

Text entered into the Description field will be displayed near the top of the viewing page. You can enter as much text here as you like, and any line breaks you enter will be preserved on the viewing page. Generally the first paragraph of the obituary, and perhaps a message specific to online viewers, will do nicely (1-2 paragraphs of text).

Advanced

The 'Advanced Settings' dropdown link provides access to some optional settings.

The 'Title' is displayed at the top of the Viewing Page.

Password

By default, all Live services are open to viewing by anyone. This is to allow all viewers, regardless of technical ability, the chance to watch (for example, some elderly family members may struggle with usernames or passwords). However, we do recognize the privacy concerns of some families and therefore allow you to add a password to a service when you create it.

We have supplied you with the ability to control this feature on an individual basis, to ensure that you have maximum flexibility to serve your clients.

To add a password to the service, simply select the "Has Password? - Yes" radio button.

You will need to enter a password after enabling the feature - this can be something personal supplied by the family, something you choose, or you can click the "Randomize" link to have a random password created for you. Passwords can be any combination of upper- and lower-case letters, as well as numbers.

Note: When adding a password to a Service, you are creating the possibility that someone may not be able to view it - for example, the family forgets to provide a person with the password, or there is some technical issue on their network that prevents us from giving them access. The staff at Live Memorial Services will not give out the password under any circumstances, so it is up to your discretion if you wish to provide the password to a viewer having difficulty. You can remove the password feature as well, if needed.

Custom Themes

By default all viewing pages use a simple, elegant color scheme that matches the rest of the Live Memorial Services website. However, we have provided the option to set a Custom Theme for the viewing page to better reflect the interests of the deceased or the family.

This option is meant to help create a permanent memorial page, where the family can view the recording of the service and / or share memories and pictures in the chat.

The themes reflect seasons, hobbies, interests, and religions. You can view the gallery of available themes here.

To select a theme, open the Advanced Settings window:

Then select a Theme from the drop down. The default is "Classic" which matches the look of the website. There is a link next to the drop down to launch a gallery that will show you what each of the other options looks like.

Note: We also have flip books available to help you select a theme with the family. If you have not received one or need a replacement, let us know and we'll ship one to you ASAP.

You can easily schedule a Live stream by clicking the "Add a Service" button, in the top right of the Service List (this is the first page you see after logging in).

Before you begin, be sure to have:

1. The name of the deceased 2. A Photo 3. The date and time of the service 4. The obituary

The scheduling page is meant to be clear and easy-to-use. The information you provide here will be used to create the unique viewing page for this service.

Adding a Service

Start by browsing your computer for the photo you wish to use, and enter the name you want displayed on the viewing page. If you do not choose to upload a photo, the default photo will be used.

You can choose if the 'Type of Service' will be 'Live' or 'Record Only'. If you choose 'Live' the service will be still be recorded and displayed following the Live stream.

Source

Select 'Camera' from the 'Source' buttons.

Use the Date and Time pickers to set the start time of the service. This should be the time that the service will begin in your chapel. Our system will start the Live stream 15 minutes before this time, to allow people to tune in and get ready to watch, and the recording will begin 1 minute before. By default the stream will run for 90 minutes.

You can change these times by using the Advanced Settings dropdown link.

Details

We've populated the Short Description with a brief message, you can change this if you wish.

Text entered into the Description field will be displayed near the top of the viewing page. You can enter as much text here as you like, and any line breaks you enter will be preserved on the viewing page. Generally the first paragraph of the obituary, and perhaps a message specific to online viewers, will do nicely (1-2 paragraphs of text).

Advanced

The 'Advanced Settings' dropdown link provides access to some optional settings.

The 'Title' is displayed at the top of the Viewing Page.

Password

By default, all Live services are open to viewing by anyone. This is to allow all viewers, regardless of technical ability, the chance to watch (for example, some elderly family members may struggle with usernames or passwords). However, we do recognize the privacy concerns of some families and therefore allow you to add a password to a service when you create it.

We have supplied you with the ability to control this feature on an individual basis, to ensure that you have maximum flexibility to serve your clients.

To add a password to the service, simply select the "Has Password? - Yes" radio button.

You will need to enter a password after enabling the feature - this can be something personal supplied by the family, something you choose, or you can click the "Randomize" link to have a random password created for you. Passwords can be any combination of upper- and lower-case letters, as well as numbers.

Note: When adding a password to a Service, you are creating the possibility that someone may not be able to view it - for example, the family forgets to provide a person with the password, or there is some technical issue on their network that prevents us from giving them access. The staff at Live Memorial Services will not give out the password under any circumstances, so it is up to your discretion if you wish to provide the password to a viewer having difficulty. You can remove the password feature as well, if needed.

Custom Themes

By default all viewing pages use a simple, elegant color scheme that matches the rest of the Live Memorial Services website. However, we have provided the option to set a Custom Theme for the viewing page to better reflect the interests of the deceased or the family.

This option is meant to help create a permanent memorial page, where the family can view the recording of the service and / or share memories and pictures in the chat.

The themes reflect seasons, hobbies, interests, and religions. You can view the gallery of available themes here.

To select a theme, open the Advanced Settings window:

Then select a Theme from the drop down. The default is "Classic" which matches the look of the website. There is a link next to the drop down to launch a gallery that will show you what each of the other options looks like.

Note: We also have flip books available to help you select a theme with the family. If you have not received one or need a replacement, let us know and we'll ship one to you ASAP.

You can easily schedule a Live stream by clicking the "Add a Service" button, in the top right of the Service List (this is the first page you see after logging in).

Before you begin, be sure to have:

1. The name of the deceased 2. A Photo 3. The date and time of the service 4. The obituary

The scheduling page is meant to be clear and easy-to-use. The information you provide here will be used to create the unique viewing page for this service.

Adding a Service

Start by browsing your computer for the photo you wish to use, and enter the name you want displayed on the viewing page. If you do not choose to upload a photo, the default photo will be used.

You can choose if the 'Type of Service' will be 'Live' or 'Record Only'. If you choose 'Live' the service will be still be recorded and displayed following the Live stream.

Source

Select 'RTMP Device' from the Source options.

Use the Date and Time pickers to set the start time of the service. This should be the time that the service will begin in your chapel. Our system will start the Live stream 15 minutes before this time, to allow people to tune in and get ready to watch, and the recording will begin 1 minute before. By default the stream will run for 90 minutes.

You can change these times by using the Advanced Settings dropdown link.

Note: You must have your RTMP device broadcasting at least 5 minutes before the selected start time to ensure it records properly (earlier if you increase the 'Start Recording' value). If the service does not record you can Upload a copy of the recording using the 'Actions...' dropdown on the Index page.

Details

We've populated the Short Description with a brief message, you can change this if you wish.

Text entered into the Description field will be displayed near the top of the viewing page. You can enter as much text here as you like, and any line breaks you enter will be preserved on the viewing page. Generally the first paragraph of the obituary, and perhaps a message specific to online viewers, will do nicely (1-2 paragraphs of text).

Advanced

The 'Advanced Settings' dropdown link provides access to some optional settings.

The 'Title' is displayed at the top of the Viewing Page.

Password

By default, all Live services are open to viewing by anyone. This is to allow all viewers, regardless of technical ability, the chance to watch (for example, some elderly family members may struggle with usernames or passwords). However, we do recognize the privacy concerns of some families and therefore allow you to add a password to a service when you create it.

We have supplied you with the ability to control this feature on an individual basis, to ensure that you have maximum flexibility to serve your clients.

To add a password to the service, simply select the "Has Password? - Yes" radio button.

You will need to enter a password after enabling the feature - this can be something personal supplied by the family, something you choose, or you can click the "Randomize" link to have a random password created for you. Passwords can be any combination of upper- and lower-case letters, as well as numbers.

Note: When adding a password to a Service, you are creating the possibility that someone may not be able to view it - for example, the family forgets to provide a person with the password, or there is some technical issue on their network that prevents us from giving them access. The staff at Live Memorial Services will not give out the password under any circumstances, so it is up to your discretion if you wish to provide the password to a viewer having difficulty. You can remove the password feature as well, if needed.

Custom Themes

By default all viewing pages use a simple, elegant color scheme that matches the rest of the Live Memorial Services website. However, we have provided the option to set a Custom Theme for the viewing page to better reflect the interests of the deceased or the family.

This option is meant to help create a permanent memorial page, where the family can view the recording of the service and / or share memories and pictures in the chat.

The themes reflect seasons, hobbies, interests, and religions. You can view the gallery of available themes here.

To select a theme, open the Advanced Settings window:

Then select a Theme from the drop down. The default is "Classic" which matches the look of the website. There is a link next to the drop down to launch a gallery that will show you what each of the other options looks like.

Note: We also have flip books available to help you select a theme with the family. If you have not received one or need a replacement, let us know and we'll ship one to you ASAP.

If you will be having multiple 'sessions' for a service (ex. Viewing, Funeral, Burial) you may want to schedule multiple Services in our system and have them connected so that the viewers need only visit one Viewing Page.

As you can stream multiple sessions for a Service from the LMS App, this is mostly for users who have a Camera or RTMP device.

A Connected Service will work just like a normal Service. The camera (or RTMP Device) will start, stop, and record, just like a normal Service. The Attached Service will have it's own Viewing Page. The difference is that the Live Stream, and any Recordings, for the Attached Service will ALSO play in the Viewing Page for the main Service.

When adding an Attached Service, you would provide the family with the link to the main Service, so they would have just one Viewing Page.

Adding a Connected Service

From the main Index page, use the 'Actions...' dropdown to select 'Attach Service'.

The scheduling page for the attached Service is similar to the normal scheduling page. The 'Name' will be populated already, however you can add a 'Title' - for example, 'Burial For', or 'Viewing For' - so you will know what the Service is for when you see it in your menu.

You can choose to schedule a Camera stream, App stream, or RTMP stream. This will behave exactly like a normal Service.

The main important fields are Date and Time.

Advanced Settings

If you have selected Camera or RTMP stream, you may choose to change the default 'Start Live Stream', 'Start Recording', and 'Stream For' time settings. App stream times will be controlled by the LMS App.

We have provided all of the usual options for Attached Services in the event that someone sees the Viewing Page, however it is expected that viewers will be using the main Service Viewing Page, so a 'Password', 'Custom Theme', or 'Description' are likely not needed.

Our system allows you to upload multiple files to enhance the viewing experience.

This includes videos, photos and PDFs. Photos and PDFs will be available instantly, however the videos need to be processed to convert them into a streaming format before they will be visible (this happens overnight to avoid impacting any live streams).

You can view, edit and delete your files from the Attachments page in the main menu. Attachments are also visible on the main Index page.

Adding a File

Use the green '+Add a File' to upload a new Attachment.

All files need to be attached to a Service. On the Create page, you'll see a drop down with all of your scheduled Service listed. This list is in order of when they were added, so your newer Services will be near the bottom.

The 'File Name / Title' field can be used to give a name to the file, for example 'Agenda', 'Song List' or 'Photo of Dad and Mom'.

Clicking the grey 'Choose File' button will open a Windows Explorer window where you can browse for and select the file you wish to upload. Note, you can only upload one file at a time.

Note: Video files need to be less than 1GB in size.

Choosing the Type is the final step, and it is important that you select the appropriate type for your file as it impacts how the file will be displayed.

Click 'Create' to begin the upload. Video files may take some time to upload based on their size and your internet speed. Be sure not to close the page until you are re-directed to the Attachments page.

On the Viewing Page

Video files will be displayed in the video player, as part of the video playlist. Viewers can see the playlist by using the 'More Videos' button in the player.

Photos will be displayed directly below the player. Viewers can click on one to open in a new tab, or right-click to download.

PDFs will be displayed in a list below the Photos. Viewers can click on one to open in a new tab, or right-click to download.

All Photos and PDFs are available for viewers to download. Videos will be available to download if 'Allow Downloads' is set to 'Yes' on your account.

The Viewing Page is a unique page for each Service, which holds the videos and any attachments. Th Viewing Page is used for both the Live stream and the Recording, providing the family one easy link to use for all of their needs.

Details Section

The top of the page will list the Title and Name of the deceased.

It will also display the scheduled start time, based on the funeral home's time zone. If your account has 'Show Phone' and / or 'Show Email' selected, the funeral home's contact information will also be displayed at the top of the page.

The image that was uploaded, or a default image, will be displayed on the page, along with nay text entered into the Description field when scheduling the Service.

Below the Description will be any Custom Message on your account.

Video Player

The video player will show the Live Stream and any Recordings for this Service. It will also display any Attachments.

If there are any Attached Services, the Live Stream, Recordings, and Attachments from those Services will also be displayed.

The player will start playing the videos in order, and the viewer can use the Playlist button to see the other videos available.

The videos have generic thumbnails and titles:

If you have enabled downloads on your account, each video can be downloaded by the end user, using the Download button:

Attachments

Any pictures or PDFs attached to the Service will be displayed below the video player. Clicking on any of the links will open the item in a new window, and the items can be saved by the end user.

Chat

We provide a complimentary chat system powered by Disqus.

Users can add messages or share photos and videos. The chat system can be removed from individual Services by editing the Service, or from all Services on your account by using the 'Hide Chat' checkbox in your Account Profile.

Comments are allowed un-moderated. In the event that a comment needs to be removed, LMS staff are able to do so.

You can use the Monitor page to test your stream at any time, outside of any Services you have scheduled. This can be used to check audio, connection quality, or camera placement.

App Monitor

The App Monitor page is connected to your app and will be playing whenever your app is running.

Find the App Monitor in the main menu under 'Account Tools'.

In your LMS app, log in, then use the 'Test Camera' button in the app. You will need to then use the red circle button to start broadcasting.

It can take up to a minute for the Monitor page to begin playing. If, for some reason, it does not automatically start, simply refresh the page.

Camera Monitor

The Camera Monitor is connected to your installed camera. You will need to Start the stream manually, which you can do from this page, in order to view it.

Find the Camera Monitor in the main menu under 'Account Tools'. Note, if your account does not have an installed camera, you will not see this in the menu.

Use the green 'Start Your Stream' button to initialize your camera.

It can take up to a minute for the Monitor page to begin playing. If, for some reason, it does not automatically start, simply refresh the page.

When you are finished viewing, use the red 'Stop Your Stream' button to disconnect the camera. It is important to do this so the live stream does not continue broadcasting from your chapel.

You can access your Profile settings under 'Account Tools' in the main menu.

There are many items in your Profile that you can customize to better match your needs. However, none of these are required to use the system, so you don't need to make any changes if you don't feel a need to.

The first section will be your Company information and address. You can change these if needed.

TimeZone

Your TimeZone is very important as it affects when your scheduled services will start and stop. Generally no changes need to be made here, however if your services are starting at the wrong times it is likely that the system is detecting your Time Zone incorrectly (this is usually due to the way your internet provider is set up). In this instance you can force the system to use a specified Time Zone by checking the Override TZ button and selecting a Time Zone.

Note: we usually detect and resolve this during your initial testing.

Page Settings

The next section has settings used to customize your viewing Pages.

Use 'Show Phone' and 'Show Email' to display, or hide, your contact information on the Viewing Page. We recommend these be set to 'Yes' so viewers can contact you with questions.

The 'Send Confirmation' button controls whether you receive a confirmation email after scheduling a new Service.

The 'Hide Chat' buttons control wether the chat area is visible on your Viewing Pages. This applies to all of your Services.

Setting 'Allow Downloads' to 'Yes' will allow viewers to download videos from the video player. This applies to all of your Services.

Setting 'Hide Listings' to 'Yes' will remove your Services from the daily list located here: http://livememorialservices.com/Home/Services This setting can be changed on an individual basis by editting specific Services, for example if there is a particular service a family does not want listed but your default is to list them. Note that we discourage search engines from listing our ViewingPages, but if the link is shared outside our site then some Viewing Pages may be listed in search engine results.

Finally, you may choose to add a 'Custom Message'. This will be displayed on all of your Viewing Pages, under the 'Long Description' area and directly above the video player. You could use this to provide contact information or any specific instructions you may like to include.

Note that the Custom Message will not display any 'special characters' (#>&", etc...).

Use the 'Download Days' setting to control how long your videos are available to family members to view. Note that we only commit to keeping videos active for one year.

Change Your Default Image

If you choose not to upload an image when you schedule a Service, we will use a default image on the Viewing Page. If you do not have a default image set here, we will use the grey silhouette image seen below.

You may wish to upload your logo or a generic flower image, for example, to be used as your default image. You can change this at any time from this page.

Default Times

This section is only applicable to Camera streams.

By default, we start camera streams 15 minutes prior to the scheduled start time. We start recording 1 minute before, and have a default length of 90 minutes.

Each of these can be changed when you schedule a new Service, for example if you know a service will be longer or shorter than 90 minutes.

If you often change the default times, you can use these settings to decrease your work when scheduling a new Service.

By default, all Live services are recorded on our secure servers, and made available for viewing immediately following the service.

We have supplied you with the ability to control this feature on an individual basis, to ensure that you have maximum flexibility to serve your clients.

You can turn off the recording, and turn it back on, at any time. For example, you could offer packages to your clients that include no access, access for 30 days, and unlimited access, and simply log in to our system to make the changes as needed.

You can control access to the recording using a simple Yes or No check box when you Schedule the Live service.

To control access on an ongoing basis, Edit the service you wish to update (from your Services List), and use the Yes or No boxes on the Edit view.

Every service that is streamed through our system is recorded, and our system allows you to edit the recordings to create a nicer viewing experience for your families.

The editing interface is very simple - we provide a video player showing you the 'raw' recorded footage, which you use to scroll the video to the time you wish to make an edit, then click the appropriate button.

Using the Studio Edit functions

To begin, click on Studio in the menu bar to view the available Studio functions. Click on the green "Edit Recording" button in the "Edit a Recorded Service" section.

The "Service to Edit" dropdown contains a list of all of your scheduled services. Simply select the name of the recording you wish to edit:

Once you have a recording selected, we will load the raw video footage into a video player and you will have access to the Tasks section. This interface will be used to set the editing tasks you wish to perform:

The player does not autoplay, so you'll have to either press play, or use the white ball on the time control to move through the video. You can 'scrub' through the video by dragging the white ball, or click on the timeline control to move to a particular point (again, you'll have to click play).

The edit functions work by using the time you've selected in the video. Let's start by performing one of the most common tasks, trimming the start and end times.

Trim the recording

Click on the "Yes" button next to "Trim Start & End Time?":

You can see that you have two buttons, one to set the Start time and one to set the End time.

Position the video player to the point where you want the video to begin (perhaps a few seconds before the service gets under way), then press the "Set Start Time" button.

Position the video player to the point where you want the video to end (perhaps as people are leaving the chapel), then press the "Set End Time" button.

You'll see the page update to show the times you've selected (in seconds):

Simply click the "Submit" button to save your changes. It's that easy!

(Note: The new video will not be available until the next day while the changes are processed)

Including a photo on the viewing page is a great way to help personalize the experience for viewers around the world. Our photo editing functions allow you to adjust the color, crop, or change the photo associated with a service.

The editing interface is very simple - we show you the current image, and you can use sliders to adjust the brightness and contrast, or use a visual interface to select a portion of the image to crop to. You can preview your changes an unlimited amount of times before committing them to ensure the perfect edit.

Gallery

To access your Photo Gallery, navigate to the Studio tab from the main menu:

Then select the "+ Edit Photo" button in the "Edit or Change a Photo" section:

The Gallery page will show you all of the photos you have uploaded to our system, as well as the name of the service it is attached to.

You can click on any image to open the "Edit Image" page, or click on the "Change Image" link to upload a replacement image.

Note: If for some reason you accidentally replace an image and need it restored, we will be able to recover the original image by email request.

Change a Picture

To upload a new image for the service, start by clicking the "Change Image" text under the picture you wish to change:

This will open the "Change Image" page:

Simply click on the "Choose File" button to open a file browser, then select the new image you want to upload:

To finalize the change, click the Update Image button to submit. You will be returned to the Gallery, where you can see the new image, and edit it further if necessary:

Edit a Photo

To edit a photo simply click on it from the Gallery to open the "Edit Image" page:

The Edit Image page has simple, point-and-click controls to make basic adjustments to the image. Use the Crop Area Selector to crop the image, and the three sliders to adjust Brightness, Contrast and Opacity:

To crop an image, click on the small square 'handles' in the corners of the selection area and drag it to resize the selection area. You can also drag the selection around the image to re-position it.

If you click on the image outside of the selection area, the selection will be cleared. You can then click on the image and drag your mouse to draw a new area, if needed:

Note: You can crop an image without changing the color, or change any of the colors without cropping.

The color adjustment sliders will allow you to tweak the image. If the image is 'faded out' you might want to increase the Contrast, or if it is too dark you can increase the Brightness. Decreasing Opacity will give the photo a faded look.

It's best to make small changes, preview them, then adjust further if needed.

Once you have selected your crop area and/or color adjustments, click the "Preview Changes" button to see what your new image will look like (this will not save changes):

Once your preview loads you can make more changes and click Preview Changes again, or if you are happy with the new image click "Confirm Changes" to save the updates

After saving the changes you will be returned to the Gallery, where you can see your new image.

Note: large images may take a moment to process or render previews, this is normal.

We have supplied you with a standard "Waiver of Liability and Hold Harmless Agreement" that you can provide to your families, if you wish, when selling our services. By signing this waiver the family absolves your funeral home and Live Memorial Services of any liability should there be a problem with the stream.

View the waiver here.

The "Declarations" section of the waiver is a 'plain english' explanation of what service we are offering and the possibility that despite our best efforts there may be occasional issues caused by network congestion or other factors. It's important that you explain to the family that the service is very reliable, and do not let the waiver discourage them from using the service. We simply need the waiver because the technology does rely on factors outside of our control (for example, the internet connection of the viewers).

You can find the Waiver under the Account Tools drop down in the menu.

A new window (or tab) will open to view the waiver. If you are signed in to the website, the waiver will populate your Company Name at various points in the waiver, otherwise it will default to "the funeral home". You can change your Company Name, if you wish, on the Edit Profile page under Account Tools in the menu.

In the waiver, we reference that the stream will be "available to viewers without the need for verification" and that the client has not "required any authentication with regard to access of the stream". This means that there is no record of who watched, as we are not collecting email addresses, requiring people to log in, or create accounts. We do offer the ability to place a password on the stream, which helps to eliminate any fears of unwanted viewers watching the streams - just be sure that the family shares the password with everyone so they don't miss out due to an oversight.

The waiver is designed to fit on a single page when printed. You will need to have the client print and sign their name, as well as having a witness print and sign their name, in the appropriate fields.

Feel free to have the waiver reviewed by your legal council, or substitute this waiver with one of your own.